Order Placement:
Order can easily be placed via online shopping cart at www.ClockParts.com or you can place your order with a Clockpart specialist for $9.99 per order, via phone. Our Customer Service phone number is 888-8CRAFTS (827-2387). The Company’s hours of operation are 8:00 am to 4:00 pm PST Monday through Friday.
Production Time:
Orders will ship within 3 business days from the day your order is received via ground service. Rush Service is available for $20. Rush orders placed before 1 PM Pacific Time will ship same day. Rush orders placed after 1 PM Pacific Time will ship the next business day. This rush delivery does not include expedited shipping method, such as 3 day, 2 day or overnight air shipping. We have the ability to upgrade your shipping method to air service, but there is an additional fee and the shipping charges depend on size and weight of the package and whether the shipment is upgraded to 3 day, 2 day or overnight status.
How to Contact Us:
Phone: (888) 8-CRAFTS / (888) 827-2387
Email: [email protected].
For sales: [email protected].
For Tech Support: [email protected].
Payment terms:
We accept VISA, MasterCard, and American Express online, and on the phone ($10.00 minimum charge). We also accept checks and money orders in advance, or we can be ship C.O.D. All orders shipped within California are subject to 9.00% state sales tax, unless we have a proper tax exemption certificate on file.
Warranties:
Quartz mini movements carry a 1-year warranty. Chime and Specialty Motors carry a 1 year warranty. Fitup/Insert/ Weather instruments carry a 1 year replacement warranty as well.
Returns:
All Sales are Final! Returns not accepted.
If a motor is defective a material return authorization (MRA) number must be obtained prior to returning. The MRA number must be printed on the outside of the box being returned and a replacement will be sent. To obtain an MRA please click here and include a description of the problem and an image.
The MRA number must be printed on the outside of the box being returned. Any returns without an MRA number will be refused and returned to sender.
On a defective claim we will replace the item. When contacting us for a replacement part please click here Please include a description of the problem and an image.
Shortages:
Please inspect your orders upon receipt. Any shortages must be reported to ISI within 10 days of receipt of goods.
Pricing:
In the past year the costs of material such as plastic, brass, aluminum and zinc have risen so quickly that we cannot guarantee the prices in this catalog. We will do everything we can to maintain prices. For the most current pricing please go to our web site clockparts.com or call one of our sales representatives.
Shipping:
All orders are shipped U.P.S., FedEx or USPS (FOB, Los Angeles), unless otherwise specified. All shipments require a street address. Please see the shipping and handling chart below for shipping costs in the continental United States. C.O.D. orders are charged an additional $10.00 per package.
Shipping and Handling Chart - Continental U.S. Only
- Order AmountAdd
- $0.01 – $9.99$10.98
- $10 – $19.99$11.98
- $20 – $29.99$15.96
- $30 – $39.99$16.75
- $40 – $49.99$17.75
- $50 – $59.99$19.98
- $60 – $69.99$21.98
- $70 – $79.99$23.98
- $80 – $89.99$25.98
- $90 – $99.99$27.98
- $100 – $124.99$33.98
- $125 – $149.99$37.98
- $150 – $174.99$44.98
- $175 – $199.99$48.98
- $200 – $299.99$58.98
- $300 – $399.99$68.98
- $400 – $499.99$78.98
- $500 – $599.99$88.98
- $600 – $699.99$98.98
- $700 – $799.99$116.98
- $800 – $899.99$126.98
- $900 – $999.99$136.98
- $1000+$146.98